> ## Documentation Index > Fetch the complete documentation index at: https://devdocs.aiconnected.ai/llms.txt > Use this file to discover all available pages before exploring further. # Index and Build Phases # **Voice by aiConnected — Documentation Index & Build Phases** ### Executive & Business Documentation 1. **Executive Summary & Vision Document** * Problem statement, market opportunity, solution overview * Competitive positioning vs. Vapi, Retell, Bland AI * Key differentiators and moat 2. **Business Model & Unit Economics** * Pricing tiers and packaging strategy * Cost structure breakdown (per-minute economics) * Margin analysis at scale * Customer acquisition cost projections 3. **Market Analysis & TAM/SAM/SOM** * Contact center AI market sizing * Target verticals and ICP profiles * Competitive landscape matrix 4. **Go-to-Market Strategy** * Launch plan and phased rollout * Channel strategy (direct, partners, white-label) * Sales motion and cycle expectations 5. **Financial Projections & Pro Forma** * 3-year revenue projections * Expense forecasts * Cash flow and runway analysis * Break-even analysis 6. **Investment Pitch Deck** * Condensed narrative for investor presentations *** ### Technical Architecture Documentation 7. **System Architecture Overview** * High-level component diagram * Data flow architecture * Network topology 8. **GoToConnect Integration Specification** * WebRTC session management * Call control API mapping * Event subscription architecture * Authentication and token management 9. **LiveKit Integration Specification** * Room management strategy * Audio track publishing/subscribing * Agent dispatch patterns * Scaling considerations 10. **Voice Pipeline Architecture** * STT integration (Deepgram) * LLM integration (Claude API) * TTS integration (Cartesia/Chatterbox) * Streaming and latency optimization 11. **WebRTC Bridge Technical Design** * aiortc implementation details * SDP offer/answer flow * Audio frame handling * Codec and sample rate management 12. **Multi-Tenancy Architecture** * Tenant isolation strategy * Resource allocation model * Data partitioning scheme 13. **Scalability & High Availability Design** * Horizontal scaling patterns * Load balancing strategy * Failover and redundancy * Geographic distribution 14. **Latency Optimization Guide** * End-to-end latency budget * Streaming pipeline design * Warm-up and pre-connection strategies * Benchmarking methodology 15. **Infrastructure Architecture** * Cloud resource specifications * Container orchestration (Docker/Kubernetes) * Service mesh configuration * CDN and edge considerations *** ### API & Integration Documentation 16. **Voice by aiConnected Public API Reference** * REST API endpoints * Authentication (OAuth/API keys) * Rate limits and quotas * Webhook specifications 17. **GoToConnect API Integration Guide** * Required scopes and permissions * Endpoint reference (web-calls, call-events, call-control) * Error handling and retry logic * Rate limit management 18. **LiveKit SDK Integration Guide** * Python SDK usage * Room and participant management * Track publication patterns * Event handling 19. **STT Provider Integration Guide** * Deepgram configuration * Streaming transcription setup * Interim results handling * Fallback provider configuration 20. **LLM Provider Integration Guide** * Claude API streaming implementation * Prompt engineering for voice * Context management * OpenRouter fallback configuration 21. **TTS Provider Integration Guide** * Cartesia Sonic integration * Chatterbox self-hosted setup * Voice cloning workflow * Streaming synthesis patterns 22. **Tool Calling & Webhook Specification** * Function definition schema * Webhook payload formats * Async execution patterns * n8n integration guide 23. **CRM Integration Templates** * Salesforce connector * HubSpot connector * Generic webhook patterns 24. **Calendar Integration Templates** * Google Calendar connector * Microsoft Outlook connector * Calendly/Cal.com patterns *** ### Development Documentation 25. **Development Environment Setup Guide** * Prerequisites and dependencies * Local development configuration * Docker Compose development stack * IDE and tooling recommendations 26. **Codebase Structure & Conventions** * Repository organization * Module responsibilities * Naming conventions * Code style guide 27. **Core Services Implementation Guide** * Bridge service architecture * Agent service architecture * API gateway service * Event bus service 28. **Database Schema Design** * Entity relationship diagrams * Table definitions * Index strategy * Migration approach 29. **Message Queue & Event Bus Design** * Event schema definitions * Queue topology * Consumer patterns * Dead letter handling 30. **State Management Specification** * Call state machine * Session lifecycle * Distributed state coordination * Redis/cache layer design 31. **Error Handling & Recovery Patterns** * Error taxonomy * Retry strategies * Circuit breaker implementation * Graceful degradation 32. **Testing Strategy Document** * Unit testing approach * Integration testing framework * End-to-end test scenarios * Load testing methodology * Voice quality testing 33. **CI/CD Pipeline Specification** * Build pipeline stages * Deployment automation * Environment promotion * Rollback procedures 34. **Feature Flag & Configuration Management** * Feature toggle strategy * Environment configuration * Secrets management * Dynamic configuration *** ### Operations Documentation 35. **Deployment Runbook** * Production deployment procedures * Pre-deployment checklist * Post-deployment verification * Rollback procedures 36. **Infrastructure Provisioning Guide** * Terraform/IaC templates * Resource specifications by tier * Network configuration * DNS and certificate management 37. **Monitoring & Observability Guide** * Metrics collection (Prometheus/Grafana) * Log aggregation (ELK/Loki) * Distributed tracing (Jaeger) * Dashboard specifications 38. **Alerting & On-Call Procedures** * Alert definitions and thresholds * Escalation policies * Incident classification * On-call rotation 39. **Incident Response Playbook** * Incident severity definitions * Response procedures by incident type * Communication templates * Post-mortem process 40. **Disaster Recovery Plan** * RTO/RPO targets * Backup procedures * Recovery procedures * DR testing schedule 41. **Capacity Planning Guide** * Resource utilization baselines * Growth projection models * Scaling triggers * Procurement lead times 42. **Cost Management & Optimization** * Cloud cost monitoring * Usage-based optimization * Reserved capacity strategy * Chargeback model *** ### Security & Compliance Documentation 43. **Security Architecture Document** * Threat model * Security controls inventory * Defense in depth strategy * Trust boundaries 44. **Authentication & Authorization Design** * Identity provider integration * Role-based access control (RBAC) * API authentication flows * Token lifecycle management 45. **Data Protection & Encryption Specification** * Encryption at rest * Encryption in transit * Key management * Data classification 46. **Privacy & Data Handling Policy** * PII identification and handling * Data retention policies * Data deletion procedures * Cross-border data transfers 47. **Compliance Matrix** * SOC 2 Type II controls mapping * GDPR requirements mapping * CCPA requirements mapping * HIPAA considerations (if applicable) * PCI DSS considerations (if applicable) 48. **Vulnerability Management Policy** * Scanning procedures * Patch management * Penetration testing schedule * Bug bounty considerations 49. **Third-Party Risk Assessment** * Vendor inventory * Risk scoring methodology * Due diligence checklist * Ongoing monitoring 50. **Business Continuity Plan** * Critical function identification * Continuity procedures * Communication plan * Testing schedule *** ### Product Documentation 51. **Product Requirements Document (PRD)** * Feature specifications * User stories and acceptance criteria * Priority and phasing * Success metrics 52. **Product Roadmap** * Current state capabilities * Near-term (0-6 months) * Medium-term (6-18 months) * Long-term vision (18+ months) 53. **Feature Specification: Inbound Call Handling** * Call flow diagrams * Configuration options * Edge cases and error states 54. **Feature Specification: Outbound Calling** * Dialer modes (preview, progressive, predictive) * Compliance controls * Pacing and retry logic 55. **Feature Specification: Human Handoff** * Transfer types (blind, warm, conference) * Escalation rules engine * Agent routing logic 56. **Feature Specification: Knowledge Base Integration** * Document ingestion * Retrieval augmentation * Source citation 57. **Feature Specification: Analytics & Reporting** * Standard reports * Custom report builder * Real-time dashboards * Data export 58. **Feature Specification: Voice Cloning & Custom Voices** * Voice sample requirements * Cloning workflow * Quality assurance process * Legal consent handling 59. **Feature Specification: Multi-Language Support** * Supported languages * Language detection * Translation handling * Regional voice variants 60. **Admin Portal Wireframes & UI/UX Specification** * Information architecture * Screen flows * Component library * Accessibility requirements *** ### Client & User Documentation 61. **Platform Overview & Getting Started Guide** * Account setup * Initial configuration * First call walkthrough 62. **Admin Portal User Guide** * Dashboard navigation * Agent configuration * Call flow setup * Reporting access 63. **Knowledge Base Management Guide** * Document upload * Content organization * Testing and validation * Maintenance best practices 64. **Voice Agent Configuration Guide** * Persona and tone setup * Prompt engineering basics * Tool calling configuration * Testing procedures 65. **Integration Setup Guides** * CRM connection * Calendar connection * Custom webhook setup * API key management 66. **Troubleshooting & FAQ** * Common issues and resolutions * Diagnostic procedures * Support contact information 67. **API Developer Guide** * Quickstart tutorial * Authentication setup * Common use cases * Code samples (Python, Node, etc.) 68. **White-Label Partner Guide** * Branding customization * Domain configuration * Billing integration * Support handoff *** ### Legal & Regulatory Documentation 69. **Terms of Service** * Platform usage terms * Acceptable use policy * Liability limitations 70. **Privacy Policy** * Data collection practices * Usage and sharing * User rights 71. **Data Processing Agreement (DPA)** * Processor obligations * Sub-processor list * Data transfer mechanisms 72. **Service Level Agreement (SLA)** * Uptime commitments * Performance targets * Credit and remedy procedures 73. **Master Services Agreement (MSA) Template** * Commercial terms * Support commitments * Intellectual property 74. **TCPA/Telemarketing Compliance Guide** * Consent requirements * Do-not-call handling * Call time restrictions * Disclosure requirements 75. **AI Disclosure & Transparency Policy** * Bot disclosure requirements by jurisdiction * Recording consent handling * Consumer rights 76. **Intellectual Property Register** * Patents (pending/granted) * Trademarks * Copyrights * Trade secrets inventory *** ### Quality Assurance Documentation 77. **Quality Assurance Plan** * QA process overview * Test coverage requirements * Release criteria 78. **Test Case Repository** * Functional test cases * Regression test suite * Performance test scenarios * Security test cases 79. **Voice Quality Benchmarking Methodology** * MOS score measurement * Latency measurement * Transcription accuracy testing * A/B testing framework 80. **User Acceptance Testing (UAT) Guide** * UAT process * Test scenario templates * Sign-off procedures *** ### Knowledge Transfer & Training 81. **Technical Onboarding Guide** * Architecture overview for new engineers * Codebase walkthrough * Development workflow * Key contacts and resources 82. **Operations Training Manual** * Day-to-day procedures * Monitoring and alerting * Escalation procedures * Tool access and usage 83. **Sales Engineering Playbook** * Technical demo guide * Competitive positioning * Objection handling * POC setup procedures 84. **Customer Success Playbook** * Onboarding checklist * Health scoring * Expansion opportunities * Churn prevention *** ### Project Management 85. **Project Charter** * Objectives and scope * Stakeholders * Success criteria * Constraints and assumptions 86. **Work Breakdown Structure (WBS)** * Phase definitions * Milestone schedule * Deliverable inventory * Dependencies 87. **Risk Register** * Technical risks * Business risks * Mitigation strategies * Contingency plans 88. **RACI Matrix** * Role definitions * Responsibility assignments * Decision authority 89. **Change Management Process** * Change request procedure * Impact assessment * Approval workflow * Communication plan *** **Total: 89 Documents** *** ### Suggested Document Priority for Build **Phase 1 — Foundation (Weeks 1-2)** * \#7 System Architecture Overview * \#8 GoToConnect Integration Specification * \#10 Voice Pipeline Architecture * \#11 WebRTC Bridge Technical Design * \#25 Development Environment Setup Guide **Phase 2 — Core Build (Weeks 3-6)** * \#27 Core Services Implementation Guide * \#28 Database Schema Design * \#30 State Management Specification * \#31 Error Handling & Recovery Patterns **Phase 3 — Integration (Weeks 7-8)** * \#17-21 Provider Integration Guides * \#22 Tool Calling & Webhook Specification **Phase 4 — Operations & Launch (Weeks 9-10)** * \#35 Deployment Runbook * \#37 Monitoring & Observability Guide * \#43 Security Architecture Document **Phase 5 — Investment Readiness (Parallel)** * \#1-6 Executive & Business Documentation * \#47 Compliance Matrix * \#72 SLA *** Want me to begin drafting any specific document?