> ## Documentation Index
> Fetch the complete documentation index at: https://devdocs.aiconnected.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Introduction

> Handle inbound messages, calls, and events inside aiConnected.

aiConnected Personas can receive and process inbound communications across channels — emails, form submissions, voice calls, and webhook payloads — and route them to the appropriate workflow or Persona for handling.

## Inbound channels

* **Email inbound** — Parse and act on incoming emails
* **Voice inbound** — Answer and route inbound calls via dialEngine
* **Form submissions** — Capture leads via contactEngine and funnelChat
* **Webhooks** — Receive payloads from third-party services