Voice by aiConnected — Documentation Index & Build Phases
Executive & Business Documentation
- Executive Summary & Vision Document
- Problem statement, market opportunity, solution overview
- Competitive positioning vs. Vapi, Retell, Bland AI
- Key differentiators and moat
- Business Model & Unit Economics
- Pricing tiers and packaging strategy
- Cost structure breakdown (per-minute economics)
- Margin analysis at scale
- Customer acquisition cost projections
- Market Analysis & TAM/SAM/SOM
- Contact center AI market sizing
- Target verticals and ICP profiles
- Competitive landscape matrix
- Go-to-Market Strategy
- Launch plan and phased rollout
- Channel strategy (direct, partners, white-label)
- Sales motion and cycle expectations
- Financial Projections & Pro Forma
- 3-year revenue projections
- Expense forecasts
- Cash flow and runway analysis
- Break-even analysis
- Investment Pitch Deck
- Condensed narrative for investor presentations
Technical Architecture Documentation
- System Architecture Overview
- High-level component diagram
- Data flow architecture
- Network topology
- GoToConnect Integration Specification
- WebRTC session management
- Call control API mapping
- Event subscription architecture
- Authentication and token management
- LiveKit Integration Specification
- Room management strategy
- Audio track publishing/subscribing
- Agent dispatch patterns
- Scaling considerations
- Voice Pipeline Architecture
- STT integration (Deepgram)
- LLM integration (Claude API)
- TTS integration (Cartesia/Chatterbox)
- Streaming and latency optimization
- WebRTC Bridge Technical Design
- aiortc implementation details
- SDP offer/answer flow
- Audio frame handling
- Codec and sample rate management
- Multi-Tenancy Architecture
- Tenant isolation strategy
- Resource allocation model
- Data partitioning scheme
- Scalability & High Availability Design
- Horizontal scaling patterns
- Load balancing strategy
- Failover and redundancy
- Geographic distribution
- Latency Optimization Guide
- End-to-end latency budget
- Streaming pipeline design
- Warm-up and pre-connection strategies
- Benchmarking methodology
- Infrastructure Architecture
- Cloud resource specifications
- Container orchestration (Docker/Kubernetes)
- Service mesh configuration
- CDN and edge considerations
API & Integration Documentation
- Voice by aiConnected Public API Reference
- REST API endpoints
- Authentication (OAuth/API keys)
- Rate limits and quotas
- Webhook specifications
- GoToConnect API Integration Guide
- Required scopes and permissions
- Endpoint reference (web-calls, call-events, call-control)
- Error handling and retry logic
- Rate limit management
- LiveKit SDK Integration Guide
- Python SDK usage
- Room and participant management
- Track publication patterns
- Event handling
- STT Provider Integration Guide
- Deepgram configuration
- Streaming transcription setup
- Interim results handling
- Fallback provider configuration
- LLM Provider Integration Guide
- Claude API streaming implementation
- Prompt engineering for voice
- Context management
- OpenRouter fallback configuration
- TTS Provider Integration Guide
- Cartesia Sonic integration
- Chatterbox self-hosted setup
- Voice cloning workflow
- Streaming synthesis patterns
- Tool Calling & Webhook Specification
- Function definition schema
- Webhook payload formats
- Async execution patterns
- n8n integration guide
- CRM Integration Templates
- Salesforce connector
- HubSpot connector
- Generic webhook patterns
- Calendar Integration Templates
- Google Calendar connector
- Microsoft Outlook connector
- Calendly/Cal.com patterns
Development Documentation
- Development Environment Setup Guide
- Prerequisites and dependencies
- Local development configuration
- Docker Compose development stack
- IDE and tooling recommendations
- Codebase Structure & Conventions
- Repository organization
- Module responsibilities
- Naming conventions
- Code style guide
- Core Services Implementation Guide
- Bridge service architecture
- Agent service architecture
- API gateway service
- Event bus service
- Database Schema Design
- Entity relationship diagrams
- Table definitions
- Index strategy
- Migration approach
- Message Queue & Event Bus Design
- Event schema definitions
- Queue topology
- Consumer patterns
- Dead letter handling
- State Management Specification
- Call state machine
- Session lifecycle
- Distributed state coordination
- Redis/cache layer design
- Error Handling & Recovery Patterns
- Error taxonomy
- Retry strategies
- Circuit breaker implementation
- Graceful degradation
- Testing Strategy Document
- Unit testing approach
- Integration testing framework
- End-to-end test scenarios
- Load testing methodology
- Voice quality testing
- CI/CD Pipeline Specification
- Build pipeline stages
- Deployment automation
- Environment promotion
- Rollback procedures
- Feature Flag & Configuration Management
- Feature toggle strategy
- Environment configuration
- Secrets management
- Dynamic configuration
Operations Documentation
- Deployment Runbook
- Production deployment procedures
- Pre-deployment checklist
- Post-deployment verification
- Rollback procedures
- Infrastructure Provisioning Guide
- Terraform/IaC templates
- Resource specifications by tier
- Network configuration
- DNS and certificate management
- Monitoring & Observability Guide
- Metrics collection (Prometheus/Grafana)
- Log aggregation (ELK/Loki)
- Distributed tracing (Jaeger)
- Dashboard specifications
- Alerting & On-Call Procedures
- Alert definitions and thresholds
- Escalation policies
- Incident classification
- On-call rotation
- Incident Response Playbook
- Incident severity definitions
- Response procedures by incident type
- Communication templates
- Post-mortem process
- Disaster Recovery Plan
- RTO/RPO targets
- Backup procedures
- Recovery procedures
- DR testing schedule
- Capacity Planning Guide
- Resource utilization baselines
- Growth projection models
- Scaling triggers
- Procurement lead times
- Cost Management & Optimization
- Cloud cost monitoring
- Usage-based optimization
- Reserved capacity strategy
- Chargeback model
Security & Compliance Documentation
- Security Architecture Document
- Threat model
- Security controls inventory
- Defense in depth strategy
- Trust boundaries
- Authentication & Authorization Design
- Identity provider integration
- Role-based access control (RBAC)
- API authentication flows
- Token lifecycle management
- Data Protection & Encryption Specification
- Encryption at rest
- Encryption in transit
- Key management
- Data classification
- Privacy & Data Handling Policy
- PII identification and handling
- Data retention policies
- Data deletion procedures
- Cross-border data transfers
- Compliance Matrix
- SOC 2 Type II controls mapping
- GDPR requirements mapping
- CCPA requirements mapping
- HIPAA considerations (if applicable)
- PCI DSS considerations (if applicable)
- Vulnerability Management Policy
- Scanning procedures
- Patch management
- Penetration testing schedule
- Bug bounty considerations
- Third-Party Risk Assessment
- Vendor inventory
- Risk scoring methodology
- Due diligence checklist
- Ongoing monitoring
- Business Continuity Plan
- Critical function identification
- Continuity procedures
- Communication plan
- Testing schedule
Product Documentation
- Product Requirements Document (PRD)
- Feature specifications
- User stories and acceptance criteria
- Priority and phasing
- Success metrics
- Product Roadmap
- Current state capabilities
- Near-term (0-6 months)
- Medium-term (6-18 months)
- Long-term vision (18+ months)
- Feature Specification: Inbound Call Handling
- Call flow diagrams
- Configuration options
- Edge cases and error states
- Feature Specification: Outbound Calling
- Dialer modes (preview, progressive, predictive)
- Compliance controls
- Pacing and retry logic
- Feature Specification: Human Handoff
- Transfer types (blind, warm, conference)
- Escalation rules engine
- Agent routing logic
- Feature Specification: Knowledge Base Integration
- Document ingestion
- Retrieval augmentation
- Source citation
- Feature Specification: Analytics & Reporting
- Standard reports
- Custom report builder
- Real-time dashboards
- Data export
- Feature Specification: Voice Cloning & Custom Voices
- Voice sample requirements
- Cloning workflow
- Quality assurance process
- Legal consent handling
- Feature Specification: Multi-Language Support
- Supported languages
- Language detection
- Translation handling
- Regional voice variants
- Admin Portal Wireframes & UI/UX Specification
- Information architecture
- Screen flows
- Component library
- Accessibility requirements
Client & User Documentation
- Platform Overview & Getting Started Guide
- Account setup
- Initial configuration
- First call walkthrough
- Admin Portal User Guide
- Dashboard navigation
- Agent configuration
- Call flow setup
- Reporting access
- Knowledge Base Management Guide
- Document upload
- Content organization
- Testing and validation
- Maintenance best practices
- Voice Agent Configuration Guide
- Persona and tone setup
- Prompt engineering basics
- Tool calling configuration
- Testing procedures
- Integration Setup Guides
- CRM connection
- Calendar connection
- Custom webhook setup
- API key management
- Troubleshooting & FAQ
- Common issues and resolutions
- Diagnostic procedures
- Support contact information
- API Developer Guide
- Quickstart tutorial
- Authentication setup
- Common use cases
- Code samples (Python, Node, etc.)
- White-Label Partner Guide
- Branding customization
- Domain configuration
- Billing integration
- Support handoff
Legal & Regulatory Documentation
- Terms of Service
- Platform usage terms
- Acceptable use policy
- Liability limitations
- Privacy Policy
- Data collection practices
- Usage and sharing
- User rights
- Data Processing Agreement (DPA)
- Processor obligations
- Sub-processor list
- Data transfer mechanisms
- Service Level Agreement (SLA)
- Uptime commitments
- Performance targets
- Credit and remedy procedures
- Master Services Agreement (MSA) Template
- Commercial terms
- Support commitments
- Intellectual property
- TCPA/Telemarketing Compliance Guide
- Consent requirements
- Do-not-call handling
- Call time restrictions
- Disclosure requirements
- AI Disclosure & Transparency Policy
- Bot disclosure requirements by jurisdiction
- Recording consent handling
- Consumer rights
- Intellectual Property Register
- Patents (pending/granted)
- Trademarks
- Copyrights
- Trade secrets inventory
Quality Assurance Documentation
- Quality Assurance Plan
- QA process overview
- Test coverage requirements
- Release criteria
- Test Case Repository
- Functional test cases
- Regression test suite
- Performance test scenarios
- Security test cases
- Voice Quality Benchmarking Methodology
- MOS score measurement
- Latency measurement
- Transcription accuracy testing
- A/B testing framework
- User Acceptance Testing (UAT) Guide
- UAT process
- Test scenario templates
- Sign-off procedures
Knowledge Transfer & Training
- Technical Onboarding Guide
- Architecture overview for new engineers
- Codebase walkthrough
- Development workflow
- Key contacts and resources
- Operations Training Manual
- Day-to-day procedures
- Monitoring and alerting
- Escalation procedures
- Tool access and usage
- Sales Engineering Playbook
- Technical demo guide
- Competitive positioning
- Objection handling
- POC setup procedures
- Customer Success Playbook
- Onboarding checklist
- Health scoring
- Expansion opportunities
- Churn prevention
Project Management
- Project Charter
- Objectives and scope
- Stakeholders
- Success criteria
- Constraints and assumptions
- Work Breakdown Structure (WBS)
- Phase definitions
- Milestone schedule
- Deliverable inventory
- Dependencies
- Risk Register
- Technical risks
- Business risks
- Mitigation strategies
- Contingency plans
- RACI Matrix
- Role definitions
- Responsibility assignments
- Decision authority
- Change Management Process
- Change request procedure
- Impact assessment
- Approval workflow
- Communication plan
Total: 89 Documents
Suggested Document Priority for Build
Phase 1 — Foundation (Weeks 1-2)- #7 System Architecture Overview
- #8 GoToConnect Integration Specification
- #10 Voice Pipeline Architecture
- #11 WebRTC Bridge Technical Design
- #25 Development Environment Setup Guide
- #27 Core Services Implementation Guide
- #28 Database Schema Design
- #30 State Management Specification
- #31 Error Handling & Recovery Patterns
- #17-21 Provider Integration Guides
- #22 Tool Calling & Webhook Specification
- #35 Deployment Runbook
- #37 Monitoring & Observability Guide
- #43 Security Architecture Document
- #1-6 Executive & Business Documentation
- #47 Compliance Matrix
- #72 SLA
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