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Normalized for Mintlify from knowledge-base/aiconnected-apps-and-modules/modules/kb-generator/kb-generator-template-sample.mdx.

Knowledge Base Template

This is the structure your completed knowledge base should have. Fill this in for each client.

1. BUSINESS PROFILE


2. SERVICES


3. CONCERN MAP


4. CONVERSATION STARTERS


5. SYSTEM PROMPT


6. QUIZ (Optional)


CHECKLIST: Is Your Knowledge Base Complete?

Business Profile

  • Name and type identified
  • All contact info captured
  • Booking URL confirmed
  • Brand voice defined

Services (for EACH service)

  • Basic info: name, price, duration
  • Educational content: how it works, what to expect
  • β€œChoose this for” list (4-6 items)
  • Self-identification triggers (4-6 β€œYou…” statements)
  • Concerns array (keywords)
  • FAQs (4-6 questions)
  • Contraindications/not right for
  • Related services mapped

Concern Map

  • All customer concerns identified
  • Primary services mapped to each concern
  • Secondary services mapped
  • Alternative phrasings/keywords captured

Conversation Starters

  • 8-12 starters created
  • Cover main concern categories
  • Variety of entry points (problems, goals, situations)
  • Icons, titles, subtitles, messages all defined

System Prompt

  • Identity and role defined
  • Knowledge usage instructions clear
  • Conversation rules established
  • Formatting guidelines set
  • Boundaries defined
  • Booking guidance included

Quiz (if applicable)

  • Questions cover key decision factors
  • Answer options map to concerns/services
  • Scoring logic produces useful results
  • Results map to service recommendations