Inbound channels
- Email inbound — Parse and act on incoming emails
- Voice inbound — Answer and route inbound calls via dialEngine
- Form submissions — Capture leads via contactEngine and funnelChat
- Webhooks — Receive payloads from third-party services
Receiving
Introduction
Handle inbound messages, calls, and events inside aiConnected.
aiConnected Personas can receive and process inbound communications across channels — emails, form submissions, voice calls, and webhook payloads — and route them to the appropriate workflow or Persona for handling.